Satisfaction Surveys

• Satisfaction surveys provide statistical data in a standardized form.
  • They can be used to evaluate:
    • The users' attitudes.
    • Their interest in general.

• Satisfaction surveys should be short.
  • Fewer than 10 questions.
  • A mixture of specific and open-ended questions works best.

• With satisfaction surveys, the impact of product changes can be quantified.

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© 2008 John Michael Pierobon

Notes