Quality Chapter Review Questions

Let us see how much you have learned in this chapter by going over these review questions.

  1. What is the fundamental reason for focusing on quality?
    1. Better service
    2. Increased profitability
    3. Less government intervention
    4. Lower warranty costs
    5. More sales

  2. Which is a consequence of poor quality?
    1. It leads to product failure.
    2. It will delight the buyer.
    3. The buyer will buy any other product from the company.
    4. The buyer will buy the product again.
    5. The buyer will not tell their friends and relatives about their bad experience.

  3. Which statement is false?
    1. In order to export products into other countries, standards of quality have to be met.
    2. Quality can be achieved by producing statistics and defining proper threshold values.
    3. Quality is always in the eye of the beholder.
    4. The government cannot mandate quality.
    5. World class quality is needed for products to succeed in international markets.

  4. Advanced Product Quality Planning is primarily used in which industry?
    1. Automotive
    2. Dairy
    3. Government
    4. Mobile telephone
    5. Software development
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© 2008 John Michael Pierobon

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