Course Description
In this two-day hands-on course students learn how to improve their verbal and non-verbal communication skills to build relationships and establish trust. Students also learn how to prepare and make engaging presentations.
Course Objectives
Upon successful completion of this course, students will be able to:
- Communicate with a clear purpose
- Create trust
- Create open honest channel of communication
- Repair damaged relationships
- Develop rapport
- Read body language
- Actively listen
- Prepare and deliver interesting interactive presentations
Course Benefits
Effective communication & presentation skills are key to business success. In addition to learning how to deal with difficult people, students acquire techniques for connecting with people quickly and easily as well as clearly presenting their ideas. Students also discover their own communication style and learn how to identify the communication preferences of others. Morale and productivity improve because their personal and professional relationships improve skills and knowledge gained from learning how to effectively communicate and make memorable presentations.
Who Should Attend
This course is valuable for anyone who has to communicate or make a presentation to colleages, customers, suppliers, and managers. Anyone who wants to improve their communication skills and get more from their personal and business relationships should attend.
Prerequisite
None.
Method Of Instruction
Lecture, role playing, two short interactive quizzes, two humorous and educational short movies, questions and answers, and several hands-on exercises.
Hands-on Exercises
Throughout this course, students perform a series of extensive hands-on exercises, culminating in an engaging presentation.
- Interpretation and Perception
- Preferred Methods of Communication
- Non-Verbal Communication
- Reading Facial Expressions
- Using Gestures
- First Presentation Exercise
- Second Presentation Exercise
- Interactive Presentation Exercise
Course Outline
Chapter 1: Communicate With A Clear Purpose- What Communication Does For Us
- Communicating To Improve Relationships
- Speak With A Purpose
- When, Where, And How To Communicate
- Feedback
- Communicating To Add Value
- Benefits Of Effective Communication
- Tips For Effective Communication
- What Is Communication
- Effective Communication Is Essential
- Communication Is Complex
- The Communication Process
- Communication Filters
- Interpretation and Perception Exercise
- Communication Barriers
- Sources of Interference
- Types Of Listening
- Understanding Your Listener
- Effective Listening Tips
- Modes Of Communication
- Preferred Methods Of Communication Exercise
- Personality
- Communication Preferences
- Relationships And Communication Levels
- Communication Medium
- Components Of Credibility
- Components Of Trust
- To Trust Or Not To Trust
- Benefits Of Trust
- How To Establish Trust
- How To Repair Trust
- Examples Of Body Language
- Importance Of Body Language
- Non-Verbal Communication Exercise
- Gestures
- Hearing vs Listening
- Listening Effectively
- Feedback Loop
- Are You Really Listening?
- Problems With Listening
- Improve Listening
- Dealing With Angry People
- First Presentation Exercise
- Presentation Basics
- Audio, Visual, Kinesthetic
- The Messenger
- Being Heard
- Voice Modulation
- Improving Speech
- Stage Fright
- Creative Visualization
- Second Presentation Exercise
- Planning The Presentation
- Order Of Preparation
- Starting The Preparation
- Gathering Ideas
- Tell A Story
- The Presentation Slide
- Opening The Presentation
- Telling The Story
- Know The Content
- Add Emphasis
- Keeping The Audience Interested
- Asking Questions
- Answering Questions
- Not Knowing The Answer
- Closing The Presentation
- Third Presentation Exercise
